Frequently Asked Questions

Setting up is practically instantaneous. Once your registration letter is verified by the Super Admin, your account is activated. You can immediately import your entire department directories, semesters, division segments, student rosters, and faculty databases in bulk via our Excel/CSV importer facility.

No! Attend Desk features a built-in PhpSpreadsheet Importer. You simply download our structured CSV template, populate it with your student details (Enrollment No, Roll No, Name, Email, Mobile), and upload it. The system validates the rows automatically and populates the records.

Yes. Attend Desk uses a secure multi-tenant isolation framework. Every institution is isolated at the query scope level. Each login session has distinct context markers, ensuring that faculty members, staff, and management can never view or write data from other registered institutions.

No. The Attend Desk Faculty Mobile App is offline-ready. If a classroom is in a Wi-Fi or cellular dead zone, the app stores the marked attendance grid locally in its offline SQLite cache database. As soon as the teacher regains connection, the app prompts them to synchronize the rosters with a single tap.

Absolutely. Both institute admins and faculties have full data ownership. You can export student rosters, faculty lists, and attendance records as Excel sheets or PDFs. Additionally, Institute Admins can download a full, portable backup of their database snapshot with one click.

To prevent accidental operations or unauthorized changes, critical tasks like creating institution registrations, updating faculty email addresses, or deleting entire student records require a **6-digit verification OTP** sent directly to the administrator's verified email.

Yes! Attend Desk features a dedicated **Individual Teacher Plan** specifically built for single educators, trainers, and tutors. This plan does not require a government-approved official letter for onboarding, automatically sets up a pre-configured sandbox department and classroom divisions, and allows you to log in directly into the Faculty Mobile App.