Terms of Service

1. Acceptance of Terms & Eligibility

By accessing, registering an account on, or utilizing the services provided by Attend Desk, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service.

Institutional accounts must be created by authorized representatives (e.g., College Principals, Department Heads, IT Directors, or Designated Administrative Coordinators) with the legal authority to represent their academic institution.

2. Account Security & Administrator Responsibilities

As the registered administrator of an institutional workspace, you are responsible for maintaining the confidentiality of your credentials and controlling internal access:

• Credential Safeguards: Administrators and faculty members must safeguard their login credentials and not share accounts across unverified staff.
• Authorized Staff Allocation: You are responsible for ensuring that faculty profiles and student rosters imported into the system represent authorized university members.
• Access Revocation: In the event of faculty resignation or transfer, the institute administrator must promptly deactivate or reassign corresponding login privileges.

3. Subscription Plans, Quotas & Fair Usage

Attend Desk offers modular subscription tiers (Basic, Standard, Premium, and Enterprise) with defined quotas for active students, faculty members, and departments.

• Resource Limits: Workspaces must operate within the contracted student enrollment and department quotas of their selected plan.
• Automatic Renewal: Annual subscriptions renew according to the chosen billing cycle unless explicitly cancelled 30 days prior to the expiration date.
• Refund Policy: All subscription fee payments are processed securely. In the event of institutional termination, prorated credit balances may be reviewed on a case-by-case basis.

4. Service Level Agreement (SLA) & Availability

We strive to provide seamless 24/7 attendance tracking operations:

• 99.9% Uptime Commitment: Attend Desk maintains high-availability cloud infrastructure with automated failover clusters.
• Scheduled Maintenance: System upgrades and database maintenance are scheduled during off-peak weekend hours with advance administrative notices.
• Offline Mobile Sync: The Flutter mobile app supports local offline attendance marking so teachers are never interrupted by temporary network outages.

5. Account Termination & Data Retrieval

Either party may terminate an institutional workspace for convenience or cause upon written notice. Upon account termination:

• Data Export Window: The institution will be granted a 30-day grace period to export all historical attendance registers, student files, and timetable records.
• Permanent Sanitization: Following the grace period, all institutional data will be securely purged from production servers in compliance with data privacy regulations.

6. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute or claim arising out of or in connection with the platform shall be subject to the exclusive jurisdiction of the competent courts in Gujarat, India.

7. Legal & Contract Inquiries

For institutional contracts, master service agreements, or enterprise procurement queries, reach out to our administration desk at info@attenddesk.in or visit our Support Desk.